Privacy Policy

Padel Loop Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, platform, and services.

We are the data controller of the personal data described in this policy. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect the following types of information:

• Personal information: name, email address and (optional) phone number.
• Location information: postcode/area and preferred play city.
• Player preferences: skill level, availability (days/times), join type (solo/with partner) and gender (optional, used to support inclusive league formats).
• Partner details (if you sign up with a partner): partner name and contact details, with their consent.
• Communications: messages you send us, including any feedback or queries.
• Usage data: technical information about how you interact with our website (e.g. pages viewed, device type).
• Payment information (when applicable): processed securely by our payment provider; we do not store card details ourselves.

We use your information to:

• Operate our waitlist and league services.
• Place you in suitable leagues based on your level, availability, and location.
• Schedule fixtures, send reminders, and manage standings.
• Respond to enquiries and provide customer support.
• Improve our services, platform, and league experience.
• Send important service updates about your league.
• Send marketing communications where you’ve given consent (you can opt out any time).
• Comply with our legal obligations and prevent fraud.

We process your personal data on one or more of the following legal bases:

• Consent — for example, marketing emails or optional preferences.
• Contract — to operate the waitlist and provide league services to you.
• Legitimate interests — to run, improve, and secure our services and to prevent fraud, balanced against your rights.
• Legal obligation — to comply with applicable laws and regulations.

We do not sell your personal data. We only share information with:

• Court venues, where necessary to organise and run your matches.
• Payment providers, to securely process transactions (when payments are introduced).
• Trusted service providers (e.g. hosting, database, email, and analytics providers) under strict confidentiality and data-processing agreements.
• Authorities or regulators, where we are legally required to do so.

Some providers may process data outside the UK. Where this happens, we use appropriate safeguards (e.g. UK adequacy regulations or standard contractual clauses).

We keep your personal data only as long as necessary to provide our services and meet our legal obligations. When data is no longer needed, we securely delete or anonymise it. You can ask us to delete your waitlist entry at any time (see “Your rights” below).

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Data portability (receive your data in a portable format).
• Withdraw consent at any time, where we rely on consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us at hello@padelloop.co.uk.

We use appropriate technical and organisational measures to protect your data, including encryption in transit, access controls, and secure database hosting. While no system is completely secure, we work hard to keep your information safe.

We use a small number of cookies and similar technologies for essential site functionality and to understand how the site is used. You can manage or block cookies through your browser settings. Where required, we'll ask for your consent before setting non-essential cookies.

Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we'll remove it.

We may update this Privacy Policy from time to time. We'll notify you of any material changes (for example, by email or via a notice on our website) and update the “Last updated” date at the top of the page.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Padel Loop Ltd, United Kingdom.

You can also lodge a complaint with the ICO at ico.org.uk.